Category Archives: Stories From The Road

How Offering Good Customer Service Cost Me A Sale … and Why I Won’t Be Doing It Again!

There’s an old saying that says, “The road to disaster is often paved with good intent”, and in the case of sales and customer service I have experienced a number of occasions when I, colleagues and clients have come unstuck; … Continue reading

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This Must Be The Strangest Job In The World!

Over the years you get to see, hear and experience all sorts on the road. One particular thing that I’ve become used to is graffiti written on dirty cars, vans and trucks I’ve been sat behind in traffic jams heading … Continue reading

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“How Do You Know You’ve Been Successful?”

Sitting with a group of senior managers of a new prospective client I was asked how I knew I had been successful in training a sales team. I acknowledged it was an interesting question and asked what type of answer … Continue reading

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How Dress Down Day Worked For Me

I had been working on breaking into a major competition account and had visited them a number of times when they introduced ‘dress down Fridays’.  This involved the usual formal attire of business suits and ties making way for smart … Continue reading

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Whatever It Takes To Succeed!

I’m a competitive person.  I love winning and so I suppose a career in selling is something that befits my D.N.A. Don’t get me wrong though, I can take losing so long as I lose to someone better than me … Continue reading

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Do You See An Opportunity For What It Really Is?

Success in selling often comes down to how observant you are as an individual.  Do you see what is in front of you or rather what you think is in front of you?  Let me explain why this is important. … Continue reading

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The Feedback I Wasn’t Quite Expecting

I always like to know when I have won an order why the customer chose me and my company and not another. Over the years I have developed a good understanding of what will be the deciding factor for the … Continue reading

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